Substitution Policy
When sending flowers we know that you're interested in sending an arrangement to a loved one just as it looks like on our website. Occasionally, substitions may occur to your arrangement, due to the availability of flowers given each season and certain flowers provided for each state.
No worries! Our professional florists will take care of your arrangement to maintain the same style, theme, and the lovely color schemes we provide. When our delivery drivers show up to your chosen location, it will bring the same warm feelings as the flower arrangement you have chosen!
Further more, the substitution of flowers in each arrangement may be neccessary due to the the demand of certain arrangements continuously made on holidays. In single arrangements such as plants or orchids, colors may vary.
Returns / Refund Policy
All sales are final.
As flowers are delicate and perishable the recipient must water and take care of the flowers with the instructions given on the back of our cards.
If you are ordering flowers for someone, please make sure you are choosing something they would prefer. Style preferences are no grounds for returns.
If you have specific questions on a certain order please make sure to contact us for availability.
It is your responsibility, as the sender, to ensure that the recipient will be at the location you have chosen upon delivery and the delivery date. If the recipient is not at the desired location, unbeknownst to us, it is not a cause for a refund. If you want to change locations after we have tried to already deliver , another delivery fee will be added. Depending on the zip code will determine the cost.
For any business deliveries, please call a day before to ensure a prompt delivery to the location. Please provide the floor, business suite, and business name when calling.
Don't worry though! Our flowers are always fresh and always come out the door looking beautiful. We are very organized with timed deliveries so there will be no issues on our part.
Thank you for reading our policies and agreements before purchasing your order!
~ Jasmine Flowers & Gifts ~
